Exactly. They trust us with their money for an item, we need to make sure it arrives there or refund the money. Or, let the customer know why it is delayed. "Hey, I cut my hand off with the table saw, there will be a 6 week delay. Want a refund?"
Post by willydigger. FB inFamous on Mar 1, 2014 16:33:49 GMT -8
I haven't heard back. I lost my cool and I should have been in control. I'll keep you updated.
That Smurfing Forum is no bueno and HI SPONGBOB. - Kilroy Psychosis is refreshing like a cool glass o' lemonade. - T. YOU HAVE MY AXE, WILLARD DIGGERD OF WESTEROS, FIRST SON OF THE FROG KING - Q Where is the satisfaction in watching other people accomplish things? - Short Make woopy, make waffles make like the wind. - Roy
I drop everything off at the PO. I used to leave it in my mailbox, but dropping it gives me more control. One less thing to go wrong.
My expectation is that if the USPS lost the package or whatever, he takes responsibility. My job is to get the money to him. His job is to get the knives to me.
Shit. If I were dropping them off I'd request they be scanned in my presence. You never know if the clerk in the back is in a rush and just throws them on the truck.
I scan the damn packages myself and used to dispatch them myself as well. Had most of the airport codes memorized. Nowadays scanning only is fine. I'm not waiting around another eight hours with the package.
As far as responsibility with regards to shipping; if he shipped the package without insurance that's on him. If he did have insurance, it's still on him (between him and Post Office) and you shouldn't be out. This might be the first "problem" he's had so he just doesn't know how to react.
Post by willydigger. FB inFamous on Mar 1, 2014 17:09:20 GMT -8
Reply from TGK: I'm truly sorry that you feel this way because of the mix up and delayed responses. It would be a shame for you to sell them they are a great set. I will contact you on Monday.
That Smurfing Forum is no bueno and HI SPONGBOB. - Kilroy Psychosis is refreshing like a cool glass o' lemonade. - T. YOU HAVE MY AXE, WILLARD DIGGERD OF WESTEROS, FIRST SON OF THE FROG KING - Q Where is the satisfaction in watching other people accomplish things? - Short Make woopy, make waffles make like the wind. - Roy
Obviously I am for you and against any *willy'sladypart* who fucks with you. But, USPS is a pile of dogshit right now. Had a package dropped off on Thursday; moved into "acceptance" today. it was "2-day" priority.
Post by willydigger. FB inFamous on Mar 3, 2014 18:15:42 GMT -8
Update today.
I made it down to the post office today and got a new label put on your your package. You should receive it on Wednesday or Thursday. The new tracking number is 9405503699300247835105 and I added insurance to the new label.
That Smurfing Forum is no bueno and HI SPONGBOB. - Kilroy Psychosis is refreshing like a cool glass o' lemonade. - T. YOU HAVE MY AXE, WILLARD DIGGERD OF WESTEROS, FIRST SON OF THE FROG KING - Q Where is the satisfaction in watching other people accomplish things? - Short Make woopy, make waffles make like the wind. - Roy
Post by everydaybeer on Mar 3, 2014 18:31:38 GMT -8
@wundergussy said:
Obviously I am for you and against any *willy'sladypart* who fucks with you. But, USPS is a pile of dogshit right now. Had a package dropped off on Thursday; moved into "acceptance" today. it was "2-day" priority.
That's their new 2-day holding service. They wait two days before they scan and dispatch it, in case you change your mind on mailing the package.
This shit has been embarrassing lately. And agree with Q on willy's package. Looks like he fucked up and forgot to send it out, so he's passing the buck and printing a new label to reset the shipping "timer".
Post by willydigger. FB inFamous on Mar 3, 2014 19:19:00 GMT -8
That is standard Priority insurance. He didn't add anything.
That Smurfing Forum is no bueno and HI SPONGBOB. - Kilroy Psychosis is refreshing like a cool glass o' lemonade. - T. YOU HAVE MY AXE, WILLARD DIGGERD OF WESTEROS, FIRST SON OF THE FROG KING - Q Where is the satisfaction in watching other people accomplish things? - Short Make woopy, make waffles make like the wind. - Roy
For as many problems as there have been with this knife, I would have insured it to the value of the knife and added signature confirmation. In all honesty, I like the blade shape, not a fan of the craters. If you hadn't of had so many problems, I might have ordered a similarly shaped blade from him.
Post by willydigger. FB inFamous on Mar 4, 2014 18:50:06 GMT -8
From today.
3/4 - Hello Fred,
I can finally start uploading some videos. We got a brand new computer all set up and running. To many issues and two bad hard drives later it took me to just buy a new one but oh well lesson learned. Your video and pics are up on Youtube and Facebook now. I'm not sure how this paypal thing works as this has never happened before. EDITED Do you just pay those amounts back as soon as your package arrives? Thanks again for being patient with me through this time the past few weeks have been rough. Let me know on the Paypal thing ans I hope you like the pics and video.
My reply - The PayPal thing is a first for me too. I believe PayPal holds it in reserve until we come to an agreement. If we can’t come to an agreement, PayPal will act as judge and determine the resolution.
As far as I’m concerned if the knives arrive safely, we can settle it between us.
I apologize for losing my cool a few emails back. It has been very frustrating for me. I don’t know you beyond your reputation and previous communication. I was very disappointed in the communication aspect. The knife was very special to me and I was concerned about the outcome. You told me it had been shipped several times and it was discouraging each day that it didn’t show up and I had no updates.
I understand you had issues, but I have to say, I found it disheartening to see you posting video updates and not contacting me. I feel you should have taken more responsibility for the delay and lack of updates. Mistakes happen and I don’t fault you for the label mix up, but I would have been more understanding if you had of made an effort to go above and beyond. That didn’t happen.
Thanks for the follow up.
That Smurfing Forum is no bueno and HI SPONGBOB. - Kilroy Psychosis is refreshing like a cool glass o' lemonade. - T. YOU HAVE MY AXE, WILLARD DIGGERD OF WESTEROS, FIRST SON OF THE FROG KING - Q Where is the satisfaction in watching other people accomplish things? - Short Make woopy, make waffles make like the wind. - Roy