Problem with TimberGhost Custom Knives
Feb 24, 2014 16:12:11 GMT -8
Killroy ᕕ( ᐛ )ᕗ, MightyMax™, and 1 more like this
Post by willydigger. FB inFamous on Feb 24, 2014 16:12:11 GMT -8
Here is a timeline outlining the problems I've had with TimberGhost Custom Knives.
History: I ordered a custom knife in November of 2013. It included two sets of scales. When the knife arrived, one set of scales were broken. I contacted TGK and he said to ship them back and he would replace them. He sent out a replacement set that didn’t fit right so we decided to ship back everything so he could ensure everything would fit correctly.
I shipped the knife to him on 1/14 overnight and it was received on 1/15. He was to replace the scales and build another blade and a couple pocket clips. The communication to this point was prompt and detailed. Here is a timeline of subsequent interaction.
Blue denoted TGK communication.
Black is me.
1/25 – TGK: The blade will be finished on Monday (1/27) by the end of the day. Your parts should ship out by Tuesday (1/28).
1/29 - TGK: The shop was shut down on Monday and part of the day yesterday. All of your parts are finished and packaged for shipping.
1/31 - TGK: I will get them to you by Saturday with two day or overnight depending.
2/3 - Me: Have you had a chance to ship the knives? I didn't receive anything on Saturday (2/1). Should I expect them today?
2/4 - TGK: I shipped your parts order and one other on Friday.
2/5 - Me: Still no package. Do you have any tracking info?
2/7 – TGK: (Explained computer problems and email account hacking.)
I printed two duplicate labels for a customer in southern Oregon and accidentally got them mixed up and put one on your box. I just received it back today unopened and in the same shape I sent it out in. I opened the box and everything is still wrapped up and accounted for! I will ship these bad boys to you tomorrow and I am truly sorry for the mix up.
2/15 – Me: Just following up. The knife still hasn’t shown up and I was hoping for some kind of feedback. Is it lost, was it shipped, do you have any tracking?
2/18 – Me: (Contacted via FB. 5:03pm)
Please contact me ASAP about the status of my knives.
2/18 – TGK: (TGK uploaded several videos and posted below on FB. 8:22pm)
Hello everyone I hope all is well! We've got our computer all fixed now after losing both hard drives and few more visits to the computer repair place. I will be catching up on posting the videos that were done over the past two and a half weeks or so. Some of finished customs and some of new models. So here they come and THANK YOU so much for hanging in there with me guys computer issues are just terrible. I also have emails and inquiries that I will catch up on as well.
2/20 – Me: (started PP claim process to try and recoup some of my funds.)
2/21 – Me: (Contacted via Facebook PM)
Hey man, I’m getting real uncomfortable at this point. I noticed you posted videos up, but haven’t responded. Please contact me on the status of my Terp knives. Are you screwing me?
2/24 – Me: Reaching out again for any info you can provide. Please contact me.
2/24 – Me: (responded to TGK Facebook post above posted on 2/18)
Please contact me ASAP. I need to know the status of my knives.
2/24 – Me: (escalated PP to a claim)
History: I ordered a custom knife in November of 2013. It included two sets of scales. When the knife arrived, one set of scales were broken. I contacted TGK and he said to ship them back and he would replace them. He sent out a replacement set that didn’t fit right so we decided to ship back everything so he could ensure everything would fit correctly.
I shipped the knife to him on 1/14 overnight and it was received on 1/15. He was to replace the scales and build another blade and a couple pocket clips. The communication to this point was prompt and detailed. Here is a timeline of subsequent interaction.
Blue denoted TGK communication.
Black is me.
1/25 – TGK: The blade will be finished on Monday (1/27) by the end of the day. Your parts should ship out by Tuesday (1/28).
1/29 - TGK: The shop was shut down on Monday and part of the day yesterday. All of your parts are finished and packaged for shipping.
1/31 - TGK: I will get them to you by Saturday with two day or overnight depending.
2/3 - Me: Have you had a chance to ship the knives? I didn't receive anything on Saturday (2/1). Should I expect them today?
2/4 - TGK: I shipped your parts order and one other on Friday.
2/5 - Me: Still no package. Do you have any tracking info?
2/7 – TGK: (Explained computer problems and email account hacking.)
I printed two duplicate labels for a customer in southern Oregon and accidentally got them mixed up and put one on your box. I just received it back today unopened and in the same shape I sent it out in. I opened the box and everything is still wrapped up and accounted for! I will ship these bad boys to you tomorrow and I am truly sorry for the mix up.
2/15 – Me: Just following up. The knife still hasn’t shown up and I was hoping for some kind of feedback. Is it lost, was it shipped, do you have any tracking?
2/18 – Me: (Contacted via FB. 5:03pm)
Please contact me ASAP about the status of my knives.
2/18 – TGK: (TGK uploaded several videos and posted below on FB. 8:22pm)
Hello everyone I hope all is well! We've got our computer all fixed now after losing both hard drives and few more visits to the computer repair place. I will be catching up on posting the videos that were done over the past two and a half weeks or so. Some of finished customs and some of new models. So here they come and THANK YOU so much for hanging in there with me guys computer issues are just terrible. I also have emails and inquiries that I will catch up on as well.
2/20 – Me: (started PP claim process to try and recoup some of my funds.)
2/21 – Me: (Contacted via Facebook PM)
Hey man, I’m getting real uncomfortable at this point. I noticed you posted videos up, but haven’t responded. Please contact me on the status of my Terp knives. Are you screwing me?
2/24 – Me: Reaching out again for any info you can provide. Please contact me.
2/24 – Me: (responded to TGK Facebook post above posted on 2/18)
Please contact me ASAP. I need to know the status of my knives.
2/24 – Me: (escalated PP to a claim)